FAQ

FAQ

How long does shipping take?
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Orders are typically processed within 1–3 business days. Domestic deliveries usually arrive within 3–7 business days, while international orders may take 7–15 business days depending on the destination.

Do you offer free shipping?
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Yes, we occasionally offer free shipping promotions on qualifying orders. Any active shipping offers will be displayed during checkout.

How can I track my order?
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Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link.

Can I change or cancel my order after placing it?
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If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support team as soon as possible for assistance.

Didn’t find your answer?

Don’t hesitate to contact us

FAQ

What payment methods do you accept?
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We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Do you ship internationally?
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Yes, we ship to many countries worldwide. Shipping rates and delivery times vary depending on your location.

How do I choose the right shoe size?
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We recommend referring to our Size Guide available on product pages. If you're between sizes, consider selecting the larger size for added comfort.

What if I receive the wrong item?
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We sincerely apologize for any inconvenience. Please contact us within 7 days of receiving your order, and we will arrange a replacement or suitable solution.

FAQ

What should I do if my item arrives damaged?
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If your item arrives damaged, please contact us immediately with photos of the product and packaging. We will review the issue and assist with a replacement or refund.

Can I return my purchase?
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Yes. We accept returns on eligible items within our return period. Products must be unworn, unused, and returned in their original packaging.

How long does it take to process a refund?
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Once we receive and inspect your returned item, refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider.

Are your products authentic and high quality?
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Absolutely. We carefully select footwear made from quality materials and trusted craftsmanship to ensure comfort, durability, and style.